Privacy Policy

Last Updated: October 1, 2026

AON Networks (“AON,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect information when you visit aonnetworks.com, contact us, request support, use our services, or communicate with us by phone, email or text message.

1. Scope

This Privacy Policy applies to AON’s website and to information AON handles in connection with its IT, telecom and hospitality technology services, including WiFi and network services, hosted PBX and VoIP, SIP trunks, managed IT, cameras and surveillance, audio/video, hosted services, site surveys, remote monitoring, technical support and related products and services.

In some managed-service situations, AON may process information on behalf of a business customer, such as a hotel or other property. Where AON acts only as a service provider or processor, the customer’s own privacy notices and instructions may also apply.

2. Information We May Collect

  • Contact information, such as name, company name, email address, telephone number, mailing or service address and other information you provide when requesting information, support or service.
  • Account and service information, such as customer identifiers, service locations, subscribed services, support tickets, installation details, device or system information and communications with AON.
  • Technical and network information reasonably necessary to provide, secure, monitor and troubleshoot services, such as IP addresses, device identifiers, connection information, service logs, network status, equipment information and diagnostic data.
  • Website usage information, which may include browser type, device type, referring pages, pages viewed, approximate location derived from IP address, and cookie or similar technology information where used.
  • SMS and communications information, such as the mobile number used to contact AON, message content, message timestamps, opt-in or opt-out status, HELP/STOP requests, and related delivery or support records.
  • Payment or billing information where applicable. Payment-card information may be handled by payment processors rather than stored directly by AON.

3. How We Use Information

  • Provide, install, maintain, monitor, secure and support AON products and services.
  • Respond to inquiries, support requests, service tickets and troubleshooting needs.
  • Communicate about service appointments, installations, outages, maintenance, technical support, account matters and other customer-care issues.
  • Operate, maintain and improve our website, systems, networks, service quality and customer experience.
  • Protect AON, its customers, users and systems from fraud, abuse, unauthorized access, security threats or other harmful activity.
  • Comply with legal, regulatory, carrier, tax, accounting, recordkeeping and contractual obligations.
  • Send SMS messages only as permitted by the customer’s consent, the applicable campaign/use case and applicable law.

4. SMS / Text Messaging Privacy

AON may offer conversational SMS/text messaging for customer care, technical support, service coordination, appointment or installation scheduling, service updates and related communications.

AON will use mobile numbers and SMS consent information only for the messaging purposes for which the customer has opted in or initiated contact.

Mobile information sharing: Mobile contact information, SMS opt-in data and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. Any general information-sharing provisions in this Privacy Policy exclude SMS opt-in and consent information from sharing for third-party marketing.

Message frequency varies depending on the customer’s request or service activity. Message and data rates may apply. Customers may reply STOP to opt out of further text messages and may reply HELP for assistance. AON will honor valid opt-out requests.

Opting out of SMS does not prevent AON from communicating through other channels where permitted, including phone or email, or from sending messages that are legally required or necessary to complete an active service transaction where permitted by law.

5. How We Share Information

AON may disclose information in the following limited circumstances:

  • Service providers and vendors that help AON operate its business or deliver services, such as hosting, telecom, network, support, billing, analytics or security providers, subject to appropriate contractual or operational safeguards.
  • Business customers for whom AON provides managed or hosted services, where information relates to that customer’s systems, property, users or support request.
  • Professional advisers such as accountants, auditors, insurers or legal counsel where reasonably necessary.
  • Government, regulatory, law-enforcement or other parties where required by law, subpoena, court order or valid legal process, or where necessary to protect rights, safety, security or prevent fraud or abuse.
  • A successor or transaction party in connection with a merger, acquisition, financing, reorganization or sale of all or part of AON’s business, subject to applicable law.

AON does not sell SMS opt-in information or mobile messaging consent, and does not share such information with third parties or affiliates for marketing/promotional purposes.

6. Cookies and Similar Technologies

AON’s website may use cookies or similar technologies necessary for site operation, security, preferences, analytics or performance. Where required, users may be given choices regarding non-essential cookies. Browser settings may also allow users to block or delete cookies, although some website features may not function properly as a result.

7. Data Security

AON uses reasonable administrative, technical and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration or disclosure. No Internet transmission, network or storage system can be guaranteed to be completely secure.

8. Data Retention

AON retains information for as long as reasonably necessary to provide services, maintain support and business records, comply with legal or carrier requirements, resolve disputes, enforce agreements and protect security. Retention periods may vary depending on the type of information and the applicable service.

9. Your Choices and Rights

Depending on applicable law and your relationship with AON, you may have rights to request access to, correction of or deletion of certain personal information, or to object to or restrict certain processing. AON may need to verify your identity before completing a request.

For SMS, reply STOP to unsubscribe and HELP for assistance. You may also contact AON using the contact information below.

10. Children’s Privacy

AON’s business and technology services are not directed to children under 13, and AON does not knowingly collect personal information directly from children under 13 through this website.

11. Third-Party Sites and Services

AON’s website or services may contain links to or integrate with third-party websites, platforms, carriers or services. AON is not responsible for the privacy practices of third parties, and users should review their applicable privacy notices.

12. Changes to This Privacy Policy

AON may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last Updated date. Material changes may be communicated by additional means where appropriate.

13. Contact Us

For privacy questions, requests or SMS support, contact:
AON Networks
10777 Westheimer Rd, Suite 1100
Houston, TX 77042
Phone: +1 832-204-9000

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