Last Updated: October 1, 2026
These Terms and Conditions (“Terms”) govern your use of aonnetworks.com and, where applicable, your communications and interactions with AON Networks (“AON,” “we,” “us,” or “our”). Service-specific proposals, quotes, orders, service agreements, acceptable-use terms or customer contracts may contain additional terms. If a signed service agreement conflicts with these website Terms, the signed agreement will control for that service.
1. AON Services
AON provides IT, telecom and hospitality technology services, including WiFi and network solutions, hosted PBX and VoIP, SIP trunks, managed IT, security and surveillance systems, audio/video, hosted services, site surveys, remote monitoring, technical support and related products and services.
2. Website Use
You may use this website for lawful business and informational purposes. You agree not to misuse the site, attempt unauthorized access, interfere with operation or security, introduce malicious code, scrape or copy content in violation of law, or use the site to violate the rights of AON or others.
3. Quotes, Services and Availability
Descriptions of services on the website are general and may change. Specific scope, pricing, equipment, installation, support levels, service limitations and other commercial terms will be stated in the applicable quote, order or service agreement. Service availability may depend on location, third-party carriers, Internet service providers, customer facilities, equipment compatibility and other technical factors.
4. Customer Responsibilities
- Provide accurate information reasonably required for service delivery and support.
- Maintain lawful authority to use or provide access to customer systems, devices, premises, networks and data supplied to AON.
- Use AON services in compliance with applicable law, carrier rules, acceptable-use requirements and third-party terms.
- Protect credentials and promptly notify AON of suspected unauthorized access or security incidents relating to AON-provided services.
- Cooperate with reasonable troubleshooting, installation, maintenance and support procedures.
5. SMS / Text Messaging Terms
AON may provide two-way SMS/text messaging for customer care, technical support, service coordination, appointment or installation scheduling, service updates and related communications.
By opting in to receive text messages from AON, or by initiating a text conversation with an AON business number where the applicable disclosure is presented, you consent to receive conversational messages from AON related to your inquiry, account or services.
- Brand: AON Networks.
- Message type: customer care, technical support, service coordination, scheduling, service updates and related transactional/conversational messages.
- Message frequency: varies based on the customer’s request, support case or service activity.
- Message and data rates may apply.
- Reply HELP for help or contact AON at +1 832-204-9000.
- Reply STOP to unsubscribe from SMS messages. AON will send an opt-out confirmation and no further non-exempt messages will be sent to that number unless the user opts in again.
- Consent to receive SMS is not a condition of purchasing goods or services unless expressly stated and legally permitted.
- Carriers are not liable for delayed or undelivered messages.
- SMS availability may depend on mobile carrier support and service availability.
6. SMS Opt-In and Consent
AON will collect SMS consent through methods that clearly disclose the messaging program, such as consumer-initiated text conversations, an approved online opt-in form, a documented verbal opt-in or another compliant method. The disclosure used at opt-in should identify AON, describe the types of messages, state that message frequency varies, state that message and data rates may apply, provide HELP and STOP instructions, and link to this Privacy Policy and these Terms.
If AON later uses SMS for marketing or promotional messages, AON will implement any additional consent, double-opt-in or campaign requirements applicable to that use case before sending such messages.
7. SMS Privacy
Mobile contact information, SMS opt-in data and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes. Please review AON’s Privacy Policy for additional information about how AON handles personal information.
8. Prohibited Messaging and Acceptable Use
Users may not use AON services to send unlawful, deceptive, fraudulent, harassing, abusive, unsolicited or prohibited communications, or content that violates applicable carrier rules, 10DLC requirements, law or third-party rights. AON may suspend or restrict messaging or other services when reasonably necessary to comply with carrier, legal, security or abuse-prevention requirements.
9. Intellectual Property
The AON website, branding, graphics, text, software, documentation and other materials are owned by AON or its licensors and are protected by applicable intellectual-property laws. No rights are granted except the limited right to use the website and services as expressly permitted.
10. Third-Party Services
AON services may depend on Internet providers, telecom carriers, hosting providers, software platforms, property-management systems, equipment vendors and other third parties. AON is not responsible for third-party acts, outages, policies or services outside AON’s reasonable control, except as otherwise stated in a signed agreement.
11. Disclaimers
To the maximum extent permitted by law, the website and general website content are provided on an “as is” and “as available” basis. AON does not warrant that the website will always be uninterrupted or error-free. Service warranties, service levels or guarantees, if any, are governed by the applicable written service agreement.
12. Limitation of Liability
To the maximum extent permitted by applicable law, AON will not be liable for indirect, incidental, special, consequential or punitive damages arising from use of the website. Any liability relating to paid AON services will be governed by the applicable service agreement and applicable law.
13. Indemnification
To the extent permitted by law, you agree to indemnify and hold AON harmless from claims arising from your unlawful misuse of the website or services, your violation of these Terms, or your infringement of third-party rights, except to the extent caused by AON.
14. Governing Law
These website Terms are intended to be governed by the laws of the State of Texas, without regard to conflict-of-law principles, subject to any mandatory law or contrary provision in an applicable signed agreement.
15. Changes to These Terms
AON may update these Terms from time to time. The revised Terms will be posted on this page with an updated Last Updated date. Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.
16. Contact
AON Networks
10777 Westheimer Rd, Suite 1100 Houston, TX 77042
Phone: +1 832-204-9000